Effective Date: 19 November 2025

Welcome to Oh Scrubs. Your privacy matters to us, and we’re committed to protecting your personal information whenever you visit our website, shop with us, or interact with our brand in any way.

This Privacy Policy (“Policy”) explains how Oh Scrubs (“we,” “our,” “us”) collects, uses, stores, and safeguards your personal information across all our operations in Australia, including our website https://ohscrubs.com.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and any other relevant privacy regulations.

1. What This Policy Covers

This Policy outlines how we collect, handle, disclose, store, and protect personal information from customers, website users, and anyone who interacts with Oh Scrubs. Please read it alongside any terms and conditions or location-specific notices that apply to your interactions with us.

Definitions

• Personal Information: Information about an identified individual or someone who can be reasonably identified.
• Services: Our medical scrubs, related products, and any services we offer.
• You: Any individual whose personal information we collect.

2. Information We Collect

We may collect the following information when you interact with Oh Scrubs:

Personal Details

Name, email address, phone number, shipping address, and any other details you provide when placing an order or contacting us.

Payment Information

Details needed to process your purchases, such as payment method and billing information.

Usage Data

Information about how you interact with our website and social media—IP addresses, device identifiers, browsing behaviour, and analytics data.

Marketing Preferences

Your preferences for product updates, promotions, and email communications.

3. How We Use Your Information

We use your information to:

- Process your orders and manage payments

- Provide customer support and respond to enquiries

- Improve our services by analysing website performance and engagement

- Send relevant communications, including order updates and promotional offers

- Deliver marketing content, if you’ve opted in

4. Protecting Your Information

We take reasonable steps to keep your information safe, including:

Digital Security

Secure databases, trusted cloud storage partners, encryption tools, firewalls, and access controls.

Physical Security

Secure workplaces and restricted access where necessary.

Data Destruction

Secure deletion or de-identification of data once it is no longer needed.

5. When We Share Your Information

We may share your personal information only when necessary:

- With service providers such as payment processors, shipping partners, and marketing platforms

- During business transitions, including mergers or acquisitions

- With legal authorities, when required by law

- For operational needs, such as managing risk, insurance claims, or compliance

We do not sell your personal information.

6. Advertising & Affiliates

We may work with third-party advertising and analytics partners who collect information such as IP addresses and browsing data to personalise ads and measure performance.

7. Data Breaches

If an incident occurs that is considered an eligible data breach, we will promptly notify affected individuals and take action in line with the Notifiable Data Breaches scheme.

8. Cookies

Oh Scrubs uses cookies to improve your browsing experience.

What Cookies Do

Cookies allow us to:

- Understand website traffic patterns

- Customise your shopping experience

- Remember preferences

- Analyse performance to improve our services

You can choose to accept or decline cookies. Most browsers accept them automatically, but you can update your settings at any time. Disabling cookies may affect website functionality.

We do not use cookies to access your computer or collect personal information you haven't provided.

9. Your Rights

You may request to:

- Access or correct your personal information

- Request deletion or restriction of your data (under certain conditions)

- Obtain a copy of your data in a portable format

- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Updates to This Policy

We may update this Policy as our services evolve. Any updates will be posted on our website, and the effective date will be revised accordingly.

11. Contact Us

If you have questions about this Policy or how your information is handled, please contact us:

Email: hello@ohscrubs.com