We want you to be completely happy with your new purchase, so we offer hassle-free returns and exchanges.

Returns and exchanges must be requested by submitting to our returns centre (button above) within 14 days of your delivery date. Once your return or exchange has been approved, all items must be received back at our warehouse within 30 days of the original delivery date.

Customers are responsible for all shipping costs associated with returns and exchanges, including the cost of returning the item to us and any applicable shipping costs for an exchanged item to be sent back to you.

Items purchased using a discount code are eligible for a return, exchange or store credit unless they are marked Final Sale.

Final Sale items are final and are not eligible for a refund, exchange or store credit.

Refunds will be issued to the original payment method used for your order. Original shipping costs are non-refundable. Please allow up to 10 business days for your refund to appear in your account, depending on your financial institution.

Please note: Personalised items are not eligible for returns or exchanges.

 

Return Conditions

 

We can only accept items returned in their original condition. All items must be unworn, unwashed and unused, with all original tags attached.

Please take care when trying on your items. Returns showing signs of wear, makeup, stains, odours, washing, damage or missing tags will not be accepted.

If we receive an item that does not meet these return requirements, we will be unable to process your refund or exchange. The customer will be responsible for the shipping costs associated with returning the item back to them.

Any complete set purchased (top and bottom) must be returned as a set. 

Faulty or Incorrect Items

 

We take great care to ensure every Oh Scrubs order reaches you exactly as it should. However, if you believe you have received a faulty or incorrect item, please contact us at returns@ohscrubs.com as soon as possible.

Please include your order details, photos of the item and as much information about the issue as possible so our team can assist you.

If your item is confirmed to be faulty or incorrect, Oh Scrubs will cover the reasonable return shipping costs and work with you to arrange an appropriate resolution.